Freelance Business Systems: The Surprising Secrets of Servicing Customers as a Freelancer


Learn how to maximize your chances of securing coveted retainer-contract gigs with companies or magazines.


64 minutes of video
64 minutes of audio
22 slides
23 pages of transcript


Customer service–whether behind the counter at you local ice cream shop as a summer job or temping in a phone bank somewhere–has long gotten the wrap as something we may be obliged to do when young and deal with when older (why is it again that Amazon has no way for me to get in touch with them when my package shows as arrived and did not, in fact, arrive?).

The complex nuances in this business area, however, will literally make or break those attractive, retainer-contract gigs everyone wants to get their hands on with companies or magazines. There is a lot of surprising science to how you interact with your editors to achieve the best outcome for everyone, no matter whether you aim to write for magazines or pursue content marketing gigs.

We will cover:
– How does the idea of a “customer service department” fit into the bigger picture for freelancers
– The missing link between classic customer service and the typical customer interaction for freelance writers
– The role of customer service defined
– A grab-bag of low-hanging-fruit next steps to get started